Terms and Conditions

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Southcliff Apartments - Terms and Conditions
 

Check-in

Check-in is from 2.30 p.m. If you need to arrive earlier or wish to drop off your bags, just let us know as we may be able to make arrangements for this. Check-out is 10.30 a.m. The Apartments book Saturday to Saturday. During winter months we offer short breaks and The Captain's Room has flexible booking dates throughout the year. Once we receive your deposit we will send you confirmation either by email or by post, with further arrival details and a map.

Payment

Prices are in pounds sterling and are per apartment per week (apart from short breaks as stated). We require a £200 per week non-refundable deposit payable on-line, by uk cheque or bank transfer, with the balance payable by cash or uk cheque before or on arrival. (For overseas bookings, week of the Great north Run and for bookings of multiple apartments, the balance is due 6 weeks before arrival.) If you wish to Cancel: Your deposit is non-refundable. When you make your booking and we have received the required deposit to secure the booking, a legally binding contract exists between us that is non-cancellable and non-refundable; you remain liable to pay in full for all of your booking even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost. If for some reason you do need to cancel, it is important that you tell us at the first opportunity so that we can attempt to re-let your apartment and minimise your loss (we may choose to offer the apartment at a discounted rate); if we are able to re-let you apartment we may refund your deposit less any discount we offered and less a 20% admin fee. You may find it useful to take out cancellation insurance to protect yourself against possible loss. For futher deails of what is included in the price and what is provided please go to 'What's Provided?' on the Bookings page. We are not responsible for any loss or damage inccured on the premises; you may wish to take out holiday insurance.

If We Need to Cancel

We would only cancel your booking reluctantly and in the event of unforseen circumstances. We would attempt to offer you alternative accommodation but if this was not possible or acceptable to you, then we would refund all monies paid by you; our liability would not extend beyond this refund. 

If you would like further details on any of the above Please contact us.

Children are most welcome, but please be safety aware, for example there may be cleaning products in the apartment, ornaments with sharp edges and large opening windows.

Additional Information

We do not accept bookings for Hen/Stag Parties. Pets are welcome in Castaway Apartment at £25 per week - pets are not allowed in the bedroom or on furniture and we reserve the right to ask guests to leave if pets are not well behaved, for example bark excessively in a way likely to disturb neighbours.

Bathrooms have a walk in shower, apart from The Lookout Apartment which has a bath and over-bath shower. shower.

Southcliff Apartments are strictly No-smoking.

Car parking is free, and because we are in a quiet residential area we are delighted to say there are no restrictions on parking - guests usually park to the side of the apartments on Windsor Crescent, or on one of the side streets.

Minor breakages such as a plate or cup will not be charged, but we do charge for avoidable damage such as iron burns or ink on sofas or if breakages are to items of high value.